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Tipping policy generator (UK)

Answer the questions and the policy writes itself below: how customers tip, who shares, how, when tips are paid, the tronc, the records and how staff ask for them. Each clause names the section of the law it answers. Copy it into your handbook or print it.

How customers can tip
Who shares in tips
Factors your method takes into account (Code of Practice list)
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Tipping policy: [Business name]

[Place of business]. In force from [date].

1. What this policy covers

This policy sets out how [Business name] deals with tips, gratuities and service charges at [Place of business]. It applies from [date] to every worker at [Place of business].

Employment Rights Act 1996 s.27I(1): a written policy for the place of business

2. How customers tip here

We do not require or encourage customers to pay tips or service charges. Customers may still choose to tip.

Customers can leave: card tips (added on the card machine or the bill) and cash tips handed to staff or left on the table.

Employment Rights Act 1996 s.27I(2)(a): whether the employer requires or encourages tips

3. All tips go to workers, without deductions

Every qualifying tip, gratuity and service charge is passed on to workers in full. We do not deduct card processing fees, breakages, till shortages or any other cost from tips.

The only deductions are income tax and, where it is due, National Insurance, made through our payroll.

Employment Rights Act 1996 s.27D(1) and the Code of Practice: pass on all tips without deductions except in very limited scenarios, such as income tax

4. Who shares in tips

Tips are shared between front-of-house staff (waiting, host, runners), kitchen staff (chefs, porters), bar staff and agency workers who work at the place of business at [Place of business].

Directors and owners who are not workers of the business do not share in tips.

Employment Rights Act 1996 s.27D(1): allocated fairly between workers at the place of business; Code of Practice: applies to eligible agency workers

5. How tips are shared

The pool is shared between the workers who share in it in proportion to the hours each of them worked in the period when the tips were received.

In setting this method we took into account these factors from the statutory Code of Practice: hours worked during period when tips are received.

Shares are worked out to the penny. Pennies left over after rounding go one each to the workers with the largest fractions of a penny.

The allocation is made by [Business name], following this policy.

Employment Rights Act 1996 s.27I(2)(b): how tips are allocated between workers; Code of Practice paragraph 23: fairness factors

6. Cash tips

Cash tips are collected and added to the pool, and shared in the same way as card tips.

Employment Rights Act 1996 s.27C: qualifying tips are those the employer receives or controls

7. When tips are paid

Tips are paid monthly through payroll, and always no later than the end of the month after the month in which the customer paid them.

Employment Rights Act 1996 s.27G: paid no later than the end of the following month

8. Records and your right to ask

We keep a record of how every qualifying tip, gratuity and service charge has been dealt with, for 3 years.

You can ask in writing for the records of the tips allocated to you and the total tips at [Place of business], for one month or several consecutive months in the last 3 years in which you worked here. You can make one request every 3 months. We reply within 4 weeks. Send requests to [who to contact: a name, role or email].

Employment Rights Act 1996 s.27J: records kept three years; worker's right to request them

9. Where to find this policy

Every worker at [Place of business] gets a copy of this policy, and it is available from [who to contact: a name, role or email]. Questions about it go to the same contact.

Employment Rights Act 1996 s.27I(3): the policy is made available to all workers

Doing this every month? The Pro tips pack keeps the records.

An Excel workbook with live formulas (shifts to hours to shares to pay), a 3-year record sheet, your policy as a print-ready document and a one-page staff notice.

See the tips pack

What a tipping policy must contain

Section 27I of the Employment Rights Act 1996 (inserted by the 2023 Act) asks for a written policy for each place of business where tips are paid more than occasionally. It must say whether the employer requires or encourages customers to tip, and how the employer makes sure all qualifying tips are dealt with under the law, including how they are allocated between workers. It must be available to every worker there.

The generator adds the points the rest of the law makes the policy's business: no deductions (Code of Practice), payment by the end of the following month (s.27G), the independent tronc (s.27F), the record kept for 3 years and the worker's right to ask for it, answered within 4 weeks (s.27J).

The Employment Rights Act 2025 adds a duty to consult workers before the first policy and to review it at least every three years (s.14), but it is not in force yet, and the revised code of practice was withdrawn for a new consultation. The optional review clause is good practice, not a legal requirement today.

Sources

General information and calculations based on the Employment (Allocation of Tips) Act 2023, the statutory Code of Practice and HMRC guidance. Not legal or tax advice.

Frequently asked questions

Is a tipping policy a legal requirement in the UK?
Yes, where tips, gratuities or service charges are paid at the place of business on more than an occasional and exceptional basis (Employment Rights Act 1996 s.27I). One policy per place of business, available to all workers there.
Do I need one policy per site?
The duty is per place of business, so each site needs its policy. The generator writes one at a time; change the place and the details and print again.
Do agency workers share in tips?
The Code of Practice says the rules apply to eligible agency workers, and that fairness applies where permanent staff, agency workers and zero-hours workers work in the same location.
Is this template legal advice?
No. It turns your answers into policy text aligned with the Act, the Code of Practice and HMRC guidance, with the source of each clause. Check it against your contracts and take advice if your arrangements are unusual.

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